Free shipping in Australia for orders over $100

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Frequently Asked Questions

Delivery in Australia is $10 flat rate.

Free delivery for orders over $100 (hooray).

You can expect to receive your parcel within 3 – 8 business days. Please allow more time to remote destinations. 

These rates are to a single postal address per order.

North America, Western Europe, New Zealand, Asia and the Pacific –

Yes, we deliver internationally. Delivery is calculated based on what is in your cart. An estimate is shown on your cart page, and confirmed during checkout. Delivery times vary from 2 – 4 weeks.

Everywhere Else –

We would love to deliver to your country too.

Sorry folks, we are not set up to sell to all countries and calculate shipping through our online checkout. However, we can arrange it. Just write to us (list the products you would like to buy and list your delivery address) and we’ll get back to you with the shipping cost and details on how to order.

If a frame is only available on backorder, allow up to eight weeks for us to make your item (from placement of order until ready to post). We will keep in touch with you. 

To hang the frame on your wall, simply loop the cord over a nail, screw head or hook.

Remember to choose a nail, screw head or hook which is suitable for bearing weight on your particular type of wall. Allow for the weight of the frame and the display piece: our lightest frames (Card Frames in Hoop Pine) are around 50g and our heavier frames (Book Frame in dense Hardwoods) are a little over 1kg.

Here is an example of our favourite wall hook for a timber wall:

Material selection is important to us. We choose premium, natural materials that are environmentally sustainable and vegan.

Our frames are made from recycled Australian hardwood or Queensland Hoop Pine. Check out our about us page where we describe these timbers in detail.

The braided cord is 100% cotton, inside and out.

Our frames are made by us in Brisbane, Australia.

Our recycled hardwoods are classic aged and of premium grade. We use a variety of Australian Hardwood species. Read our about page to learn about our timber source and sustainability is detail.

You can choose between two natural colours:

– Blonde coloured timbers with fair tones of ripe wheat, sandy shores and an occasional soft pinkish tinge.

– Brunette coloured timbers which range from pale brunette through to dark chocolate.

 

Our hardwood frames are finished with clear, natural oils. Let it age gracefully or maintain the finish by re-applying occasionally.

Most frames will reveal characteristics of the recycled timber’s former life, such as charcoal coloured flecks around nail holes. These unique variations add warmth and history to each piece.

The natural grain and colours vary from being straight and minimal to being curved and beautiful. Some pieces have unique knots and swirls (we love finding these).  The frames are reversible so you can alternate which side faces forward depending on your personal taste.

COLOUR, CHARACTERISTICS AND CARE - RECYCLED HARDWOOD

Please expect variations and individuality.

Our Queensland Hoop Pine is carefully sourced from a sustainable plantation. Read our about page to learn about this in detail.

This is a fair coloured timber with white, pale yellow and soft brown colour tones. The grain can be minimal or have light stripes and curves. It features the occasional, small knot.

Our Hoop Pine frames have a raw (uncoated) finish.

It’s raw finish can be kept naked and natural, or personalised and protected with oil, wax, stain or paint.

Please expect variations and individuality, timber is a natural and varied material.

We can not accept returns for change of mind. Don’t worry, we think you’ll really like your purchase.

Please contact us however if you do have an issue or something is not as you expected it to be. We want you to be happy.

If you have custom requirements, get in contact to chat about options.

Custom ideas can be:

– personalised branding (for corporate gifts or weddings)

– special sizes